- Payment
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A 50% deposit is payable after the contract is signed. The remaining balance is
paid after acceptance and before dispatch, so full payment is received before
dispatch. Payment methods are agreed in the contract.
- Packaging & transport
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Metal shipping cases or multilayer wood-panel shipping cases. Transport
arrangements and costs are agreed to suit the project.
- Materials & painted finish
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Common material options include Q235 steel, stainless steel, aluminium alloy,
PVC, acrylic, engineering plastics. The combination is selected for each
configuration. Marine anti-corrosion paint with a piano-gloss automotive paint
finish. Applied to painted parts.
- Typical power · powered versions
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Standard products: 100–500 W; oversized installations: 1,000–5,000 W. Typical
ranges for powered versions. Confirm the selected model and final connected
load.
- Product maintenance
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Inspect enclosure fixings, model and track attachments, blower clearance, sensor
mounts, indicators and the rear display. Include accessible belt and pulley
components in the approved drive inspection plan.
- Installation & training
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Complimentary training is available on site or remotely, according to project
needs. If installation or on-site after-sales service is not included in the
product price, the customer pays the actual travel expenses incurred, unless the
contract provides otherwise.
- Factory acceptance & handover
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Mid-production and pre-dispatch checks are provided. Factory acceptance can take
place in person at the factory or through acceptance videos. Installation and
operating videos, written installation and operating instructions, drawings and
a spare-parts list are provided.
- Complimentary parts
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24 months of complimentary spare-parts support, starting when the exhibit is
handed over for use. Covers faults not caused by the user. User-caused or
deliberate damage is excluded. Exhibit Engineers pays the shipping cost of
complimentary spare parts during the 24-month support period.
- Warranty & repair labour
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The whole-exhibit warranty period and repair labour scope and charges are agreed
in the contract.