- Payment
- A 50% deposit is payable after the contract is signed. The remaining balance is paid after acceptance and before dispatch, so full payment is received before dispatch. Payment methods are agreed in the contract.
- Packaging & transport
- Metal shipping cases or multilayer wood-panel shipping cases. Transport arrangements and costs are agreed to suit the project.
- Materials & painted finish
- Common material options include Q235 steel, stainless steel, aluminium alloy, PVC, acrylic, engineering plastics. The combination is selected for each configuration. Marine anti-corrosion paint with a piano-gloss automotive paint finish. Applied to painted parts.
- Typical power · powered versions
- Standard products: 100–500 W; oversized installations: 1,000–5,000 W. Typical ranges for powered versions. Confirm the selected model and final connected load.
- Product maintenance
- Inspect prop retention or magnets, contact locations, the transparent operating surface and screen mounts. Check backboard stability, cabinet doors and accessible wiring.
- Installation & training
- Complimentary training is available on site or remotely, according to project needs. If installation or on-site after-sales service is not included in the product price, the customer pays the actual travel expenses incurred, unless the contract provides otherwise.
- Factory acceptance & handover
- Mid-production and pre-dispatch checks are provided. Factory acceptance can take place in person at the factory or through acceptance videos. Installation and operating videos, written installation and operating instructions, drawings and a spare-parts list are provided.
- Complimentary parts
- 24 months of complimentary spare-parts support, starting when the exhibit is handed over for use. Covers faults not caused by the user. User-caused or deliberate damage is excluded. Exhibit Engineers pays the shipping cost of complimentary spare parts during the 24-month support period.
- Warranty & repair labour
- The whole-exhibit warranty period and repair labour scope and charges are agreed in the contract.